Q: Can you make the design for the indoor and outdoor playground equipment?
A: Yes. We have the design department. If you can provide us with the size of your area, our designer could make the design according to your area dimension and your special requirements. Or you can choose the popular designs from our catalog suit for you.
Q: How to maintain and clean the indoor and outdoor playground soft play?
A: Kids need to put off shoes before entering the soft play. Do avoid high heels. Needs to do routine cleaning every day.
Q: How long is the warranty time for the indoor and outdoor playground equipment?
A: Warranty time: 12 months. Warrant conditions see below:
If any quality problems (except man-made problems and under abnormal use) happen during warranty time,
for example, crack of plastic accessories, color fading, and damage of the iron parts etc.
The buyer should inform the seller within 14 days after finding the quality problems. And the buyer should provide the same quality and new accessories free within 30 days. Usually, we provide a one-year warranty service.
Q: Do you have any certificate of the indoor and outdoor playground equipment?
A: Yes, we have CE, TUV, GS and ISO certificate. Raw materials are rigorously screened, safe, durable and non-polluting
Q: Could we install the indoor and outdoor playground equipment ourselves?
A: Yes, many customers installed it themselves, We will provide professionally detailed installation description, label and take photos and videos.
Q: If I will purchase a large number of products, can I enjoy the discount?
A: Yes, we will give you a discount based on the quantity and specifications of the product. For details, please consult our professional customer service.
Q:If we want to visit the factory, what services do you offer?
A: We will deliver a special driver to pick you up at the airport so that you can arrive at our factory safely and quickly.
